Clients – a few things you might like to know about Mile One

If you are looking into who we are and what we do, then here are a few things that it might be helpful for you to know. We don’t invest a lot of time in brochures and case studies as we prefer to put our effort into real projects that help our clients – and we’d be very happy for you to talk to some of those clients, and let them speak for themselves.

Who we are and what we do

We are two experienced consultants, Patrick Ballin and Kay Armstrong, who founded Mile One in 2006 after successful senior management careers in two international businesses (The Body Shop and Allied Domecq).

Mostly, one of us will take the lead with a client based on our individual strands of expertise. For Patrick, those strands include executive coaching, team development, internal partnering and external collaboration. For Kay, the strands are in marketing, branding and consumer insight. Occasionally, projects come up that allow us to work together for a client, and that’s a lot of fun for us and for them.

Much of our work is based around improving internal, external and customer connections and we practice this in the way we work too – working extensively with partner organisations and other practitioners, as part of teams that come together for client projects. You may have come across us working in one or another of those teams.

Who we work with

Most of our work is with larger national or international organisations. For example, we’ve worked in the last two years with businesses in pharmaceutical, retail, hospitality, FMCG, financial services, travel and tourism. We also enjoy working with smaller charities and social enterprises.

Recent engagements include:

  • remote coaching for leaders in internal partnering and managing change, following the restructure of support services in a global pharmaceutical company
  • individual coaching, and up-skilling in team facilitation, for leaders in one of the leading travel and tourism bodies in the UK
  • the design and delivery of a leadership and strategic skills programme for procurement leaders in an international transportation services business, delivered in France and the Netherlands
  • qualitative research on the consumer reaction to a proposed, and subsequently award-winning, tourism advertising campaign
  • designing and delivering a remote training programme to enhance the supplier partnering skills for managers in a large FMCG company

The Extra Mile – meet with, and learn from, independent coaches, trainers and consultants

The Extra Mile was created to enable independent practitioners to meet with, and learn from, each other. We meet 5-8 times a year, alternating between Sussex and London. Between times, we continue to spark off each other through our group on LinkedIn, where we now have 150+ contributors from all over the world.

Final Date for 2016 – put this in your diary now!

16 December 2016: The Extra Mile “Extraordinary General Meeting” – a free event, your chance to shape the future direction and growth of our group. Breakfast Agency, 75 Farringdon Road, London. 2pm – 4pm.

The small print

We don’t aim to make a profit but do appreciate a contribution of £25 to cover costs. You can pay in advance using Eventbrite, pay on the day or take out an annual subscription for £120. The latter option allows you to come to as many events as you want, up to eight events are planned for London and Brighton over the next 12 months. Contact us for details. And tell your friends!

Introducing Mile One

This is the new Mile One website, created by Patrick Ballin and Kay Armstrong. We’re working on more information over the next few months. For now, you can find out more about who we are and what we do by clicking our names to visit our pages on Linked In, or you can contact us on

Patrick works extensively with 3Circle Partners: – putting effective interaction at the heart of getting things done. He’s also an independent executive coach and management consultant, is involved with two social enterprises (as a Board member of Playful Spaces CIC and as a coach for OnPurpose) and is a Visiting Lecturer at Brighton Business School.

One of Kay’s main working partnerships is with Lucid: – an insight consultancy with a reputation for tackling strategic consumer projects and knottier marketing problems. Kay is a senior marketing professional and is on the Board of two international fair trade charities, Twin Trading and Liberation.

Watch this site and we’ll tell you more about who we are and what we do over the next few months.

The small print:

Mile One Limited is a UK registered limited company no. 6401498

Registered address: 2 St Andrews Place, Lewes, East Sussex, BN7 1UP